Just this past week I decided to call my heating and cooling technician because I felt like there was an issue with my heating and cooling system. I picked up the phone and called my heating and cooling technician. Normally I have to set my heating and cooling appointment a month ahead of time because of how busy they get. However when I called my HVAC technician told me that due to the warmer weather coming, that my appointment was going to be another two months before they could come to my home and take a look at my heating and cooling system, I was about shocked. I told him that this was an emergency because for some reason my heating cooling system was not working properly and that my upstairs was a lot warmer than my downstairs. When my hvac technician told me that I could use their emergency service phone number. I did not realize that there were two different lines that I could call based upon the urgency of my heating and cooling service needs. I immediately hung up and called the emergency heating & cooling service phone line. I was able to have someone come to my house before the end of the day and find the issue with my heating, ventilation and cooling system. It was great, my heating and cooling technician was able to pinpoint the problem within 20 minutes. The reason why my upstairs was more warmer than my downstairs was that he found that some of my downstairs ductwork was leaking. An easy fix to leaky ductwork is to use special tape that will ensure the to ductwork pieces come together to avoid the pieces coming apart.